Refund policy

We want you to be stoked on your order. If something isn't right, here's how returns work.

Return window

You have 30 days from delivery to request a return. After 30 days we can't offer a refund or exchange, except in special circumstances decided case by case by The Dark Slide.

What can be returned

Items must be unused, in the same condition you received them, and in their original packaging. A receipt or proof of purchase is required.

Not returnable

  • Sale and closeout items (only regular-priced items can be refunded)
  • Gift cards
  • Used / pre-owned vinyl records, CDs and cassettes

Partial refunds

We may only give a partial refund for:

  • Books with obvious signs of use
  • Opened vinyl, CDs, cassettes, DVDs, Blu-rays or VHS tapes
  • Any item not in its original condition, damaged, or missing parts for reasons that aren't our error

Pre-orders

  • To cancel a pre-order, contact us with your order number or proof of purchase.
  • Pre-order items returned within 2 weeks of delivery are subject to a 15% restocking fee.
  • Pre-order release dates come from the brand or distributor and can change.

Damaged or wrong items

We only replace items that arrive defective or damaged, or if we sent the wrong item. Email info@thedarkslide.com with your order number and photos, and we'll make it right. Damaged or incorrect returns may be subject to additional fees at The Dark Slide's discretion.

How to return an item

  1. Email info@thedarkslide.com with your order number and what you'd like to return.
  2. Pack the item securely in its original packaging.
  3. Ship it to: The Dark Slide, 3800 Merle Hay Rd, Suite 900, Des Moines, IA 50310.
  4. In-store: You can also return online orders in person at our shop in Merle Hay Mall (3800 Merle Hay Rd, Suite 900, Des Moines, IA). Bring the item and your order number or receipt.

Please don't send items back to the manufacturer. You're responsible for return shipping costs, and original shipping charges aren't refundable. There’s no restocking fee on returns (except pre-orders, above). For items over $75, we recommend a trackable shipping service or shipping insurance, since we can't guarantee we'll receive your return.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method. Your bank or card company may take several business days to post it. Return shipping costs may be deducted from your refund.

If you haven't seen your refund after that, check with your card company and bank first, then email us at info@thedarkslide.com and we'll help.

Gifts

If the item was marked as a gift and shipped directly to you, you'll get store credit for the value of your return. Otherwise, the refund goes to the person who placed the order.